- Privacy Policy
- MASCOTMAKERS.COM APPROACH TO PRIVACY
1.1 www.mascotmakers.com is a website operated by Mascot Makers LTD(we, our, us). We are committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect, use and share information that identifies you or is associated with you (“personal information”).
1.2 For the purposes of the Data Protection Act 1998, we are the data controller of the personal information we hold about you.
1.3 You should also be aware that we use cookies to store and access information whilst providing access to our site. You can find out more about our use of cookies in our Cookie Policy in section II below.
1.4 WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
- Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
- Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
- Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
- Support our marketing activities
- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- For investigations and fraud detection and prevention
- For business transactions provided certain conditions are met
- If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
- For identifying injured, ill, or deceased persons and communicating with next of kin
- If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
- If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
- If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
- If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
- If the collection is solely for journalistic, artistic, or literary purposes
- If the information is publicly available and is specified by the regulations
1.5 DO WE COLLECT INFORMATION FROM MINORS?
1.6 WHAT ARE YOUR PRIVACY RIGHTS?
- PERSONAL INFORMATION WE MAY HOLD ABOUT YOU
2.1 We collect personal information from you when you voluntarily submit information directly to us or our website. This can include information you provide when you register to use the site, create an account on our site, visit one of our showrooms, use a tablet or similar device in one of our showrooms, complete a form, provide feedback or reviews on our products or site, correspond with us, purchase products from the site, subscribe to our email lists or respond to surveys or promotions.
2.2 We also collect personal information indirectly from you such as information about the pages you look at on the site or the device you connect to the site with, or the products you add to your wishlist or basket using a tablet or similar device in one of our showrooms. We may also collect personal information about you from third parties.
2.3 We describe the categories of personal information we collect in more detail below:
(a) Contact details: such as your name, your email address, your telephone number and addresses associated with your account.
(b) Comments and opinions: such as comments and opinions you share when you provide feedback or reviews on our products or site, or when you respond to any of our surveys, competitions and promotions.
(c) Messages to us or between users: messages you send to us such as email and written correspondence.
(d) Payment and transaction information: we will keep records of the products and services you purchase from us and the payment method you use for the transaction. We will not hold details of your payment cards.
(e) Your preferences: choices you make such as notification and messaging preferences or choices about how the site is displayed.
(f) Information about products you have looked at: We collect information about the products that you have looked at on the site or in one or our showrooms, or that you have added to your basket on the site or to your wishlist on a tablet or similar device in one of our showrooms.
(i) Information about how you use and connect to our website:
(i) We collect information about how you use the site such as the pages and links you access, the time you access the site and duration you are on it, the website you come to the site from or go to after leaving the site and selections and choices you make when using the site.
(ii) We also collect information about the computer or other electronic devices you use to connect to the site such as details about the type of device (which can include unique device identifying numbers), its operating system, browser and applications connected to the site through the device, your Internet service provider or mobile network, your IP address and your device’s telephone number (if it has one).
(iii) Typically, the information we collect about how you use or connect to the site is associated with your device and not you as a named individual. However, if you are logged into a registered account this information may also be associated with you directly.
(g) Information about your location: Other than information you choose to provide to us, we do not collect information about your precise location. Your device’s IP address may help us determine an approximate location but this will be no more precise than the city, state or country you are using your device in.
(h) Information about the location of purchases: We will display a catalogue image of any purchase through our site on a searchable map as a way of showing the approximate location of the delivery address you give when making a purchase. We do not disclose any personally identifiable information on our map and only display our catalogue image of the purchase you made by reference to the postcode of the delivery address.
(i) Information provided by other users: Sometimes, other visitors to our site provide information that is associated with you. For example, other visitors may provide information that is associated with you when they invite you to use the website or through Unboxed.
(j) Information provided by other organisations: Other organisations may provide information that we associate with you where they are lawfully permitted to share it, such as contact details, demographic data, or Internet navigation information.
(k) Information from fraud and crime prevention organisations: If fraudulent or other criminal activity is suspected relating to your account, we may be provided with information by credit reference, fraud and crime prevention organisations.
- HOW WE USE YOUR INFORMATION
3.1 We will also use your personal information for the purposes specifically described below:
(a) Contact details: we will use your contact details so that we can communicate with you directly about the products we sell and the service we provide and about queries, issues or concerns you or other users have. We may also use your contact details to send you, or to enable our marketing and business partners to send to you, information about products and services that may be of interest to you (such communications will be in accordance with your marketing preferences), including information sent on behalf of or by our marketing and business partners that we or they think you may find interesting.
(c) Payment and transaction information: we will use payment and transaction information you provide to process payment for any product or service you purchase from us. We may also use the history of your transactions with us to determine products and services that may be of interest to you.
(d) Messages to us: we will use messages you send to us to help us respond to any query, issue or concern you raise.
(e) Your preferences: we will use your preference settings for the purpose of providing notifications, messages, displaying the site and following other choices you are able to make about how the site is displayed to you.
(f) Information about products you have looked at: we use this information to send you reminders and further information about these products. We will also use this information to determine products and services that may be of interest to you.
(g) Information about how you use and connect to our website: we use this information to present the site to you on your device. We will also use this information to determine promotions, products and services that may be of interest to you.
(h) Information about your location: we may use an approximate location to ensure content on the site is relevant to the country, county or town/city you are using your device in. We will not collect or track your exact location without your specific consent.
(i) Information about fraudulent or criminal activity relating to your account: we will use information about fraudulent or criminal activity relating to your account for the purposes of preventing fraud or crime.
(j) All personal information: will use all the personal information we collect to: (i) monitor and improve the site and our procedures and processes; and (ii) to help us develop new products and services. Our use of your personal information in this way will not result in information that was not previously publicly available being made public on the site. We will also not use information about fraudulent or criminal activity relating to your account in the development of new products and services.
3.2 We may anonymise and aggregate any of the information we collect (so that it does not directly identify you). We may use anonymised information for purposes that include testing our IT systems, research, data analysis, improving the site, developing new products and features or displaying information about the purchases made via our site such as the most popular purchases or purchases based on an approximate location.
- INFORMATION WE SHARE WITH THIRD PARTIES
4.1 We may share your personal information with the following parties:
(a) Service providers, partners and advisors: third parties who provide a service to us, partner with us on marketing and other business activities, advise us or that we work with in other business capacities. For example, we use a third party delivery service to deliver any products you buy to your address. We may also pass your personal information to our marketing and other business partners and other carefully selected third parties who may wish to offer you other goods or services that we or they have identified as likely to be of interest to you. These third parties will only be allowed to use your personal information in accordance with our instructions or your marketing preferences (where applicable) and will be required to keep your information secure.
(b) Purchasers of our business: personal information may be disclosed or transferred to buyers or prospective buyers of our business or any of our assets as part of the sale.
(c) Law enforcement, regulators and other parties for legal reasons: third parties who we are under a legal obligation to disclose your personal information to or who we need to disclose your personal information to protect our rights, property or safety or the rights, property or safety of others, detect and investigate illegal activities and breaches of any agreement we have with you.
4.2 We do not disclose information about identifiable individuals to anyone else except as set out above. We may provide third parties with aggregate statistical information and analytics about users of the site but we will make sure no one can be identified from this information before we disclose it.
4.5 We use Google Analytics for aggregated, anonymized website traffic analysis. In order to track your session usage, Google drops a cookie (_ga)
with a randomly-generated ClientID in your browser. This ID is anonymized and contains no identifiable information like email, phone number, name, etc. We also send Google your IP Address. We use GA to track aggregated website behavior, such as what pages you looked at, for how long, and so on. This information is important to us for improving the user experience and determining site effectiveness. If you would like to access what browsing information we have – or ask us to delete any GA data – please delete your _ga
cookies, reach out to us
- MARKETING AND ADVERTISING
5.1 Email Marketing – From time to time we may contact you by email with information about our products and services. If you do not want us to send you email marketing, please let us know by sending an email to us at [email protected]. You can also unsubscribe from our marketing emails by clicking on the unsubscribe link (where available) in the emails we send to you.
5.2 Email Notifications About Your Order or Changes to the Services We Provide – We may send you email notifications in relation to your order or changes to the way we provide our services to you.
5.3 Advertising on the Site and other Websites – We, or our advertising partners, may show advertisements to you on our site or on other websites. To do this we, or our advertising partners, may collect information about how you use the site or the types of other web pages, content and ads you, or others who are using the device you connect to the site, interact with, visit or view. The information collected might also include the IP address of the device you connect to the site or the e-mail address you provide to us or our website. We, or our advertising partners, use the information that is collected to make sure adverts you see either on the site or other websites or apps (where our partners have advertising space) are more relevant to you.
5.5 The techniques our advertising partners use recognise the device or e-mail address you are using but are not aimed at you as a named individual. Typically cookies and similar technologies are used to provide this type of advertising. You can find out more about cookies and how to manage their use by reading our Cookie Policy in section II below.
- STORING AND TRANSFERRING YOUR PERSONAL INFORMATION
6.1 Cookies and Local Storage: we may store information (which may include personal information) locally on your device using cookies and other browser and application storage methods. For further information please see our Cookie Policy in section II below.
- ACCESSING YOUR PERSONAL INFORMATION
7.1 If there is information you would like to access, please contact us using the contact details set out in the “Contact us” section below. Please provide as much information as you can about the information you are looking for and we will be happy to try and help you find it.
- LINKS TO THIRD PARTY SITES
8.1 Our website may, from time to time, contain links to and from third party websites of our partner networks, advertisers, partner merchants, news publications, retailers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.
- CHANGES TO THIS POLICY
9.1 We may update this Privacy Policy from time to time and so you should review this policy periodically. When we change this privacy policy in a material way, we will update the “last modified” date at the bottom of this Privacy Policy. Changes to this privacy policy are effective when they are posted on this page.
- NOTICE TO YOU
10.1 If we need to provide you with information about something, whether for legal, marketing or other business related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on the site. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this Privacy Policy.
Category | Examples | Collected |
A. Identifiers
|
Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name
|
YES
|
B. Personal information categories listed in the California Customer Records statute
|
Name, contact information, education, employment, employment history, and financial information
|
NO
|
C. Protected classification characteristics under California or federal law
|
Gender and date of birth
|
NO
|
D. Commercial information
|
Transaction information, purchase history, financial details, and payment information
|
NO
|
E. Biometric information
|
Fingerprints and voiceprints
|
NO
|
F. Internet or other similar network activity
|
Browsing history, search history, online behaviour, interest data, and interactions with our and other websites, applications, systems, and advertisements
|
NO
|
G. Geolocation data
|
Device location
|
YES
|
H. Audio, electronic, visual, thermal, olfactory, or similar information
|
Images and audio, video or call recordings created in connection with our business activities
|
NO
|
I. Professional or employment-related information
|
Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us
|
NO
|
J. Education Information
|
Student records and directory information
|
NO
|
K. Inferences drawn from other personal information
|
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
|
NO
|
L. Sensitive Personal Information |
NO
|
- Category A – 6 months
- Category G – 6 months
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
- Targeting cookies/Marketing cookies
- Social media cookies
- Beacons/Pixels/Tags
- Social media plugins: YouTube, Twitter, Linkedin, Meta. We use social media features, such as a ‘Like’ button, and widgets, such as a ‘Share’ button, in our Services. Such features may process your Internet Protocol (IP) address and track which page you are visiting on our website. We may place a cookie to enable the feature to work correctly. If you are logged in on a certain social media platform and you interact with a widget or button belonging to that social media platform, this information may be recorded to your profile of such social media platform. To avoid this, you should log out from that social media platform before accessing or using the Services. Social media features and widgets may be hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy notices of the companies that provide them. By clicking on one of these buttons, you agree to the use of this plugin and consequently the transfer of personal information to the corresponding social media service. We have no control over the essence and extent of these transmitted data or their additional processing.
Mascot Makers Limited has sold or shared the following categories of personal information to third parties in the preceding twelve (12) months:
The categories of third parties to whom we sold personal information are:
- Ad Networks
- Data Analytics Services
- Retargeting Platforms
- Social Networks
- whether we collect and use your personal information;
- the categories of personal information that we collect;
- the purposes for which the collected personal information is used;
- whether we sell or share personal information to third parties;
- the categories of personal information that we sold, shared, or disclosed for a business purpose;
- the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
- the business or commercial purpose for collecting, selling, or sharing personal information; and
- the specific pieces of personal information we collected about you.
- You may object to the processing of your personal information.
- You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
- You can designate an authorised agent to make a request under the CCPA on your behalf. We may deny a request from an authorised agent that does not submit proof that they have been validly authorised to act on your behalf in accordance with the CCPA.
- Right to be informed whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (‘profiling’)
- CONTACTING US
11.1 Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to [email protected] or Mascot Makers LTD, 27 Sheet street, Windsor, UK, SL4 1BN.
COOKIE POLICY
- SUMMARY
This cookie policy explains what cookies are and how Mascot Makers LTD (“we,” “us” or “our”) uses them on www.mascotmakers.com (our “site”). We encourage you to read the policy in full so that you can understand what information we collect using cookies and how that information is used. By using our site you are agreeing that we can use cookies in accordance with this Cookie Policy.
- WHAT ARE COOKIES?
Cookies are text files, containing small amounts of information, which are downloaded to your browsing device (such as a computer or smartphone) when you visit a website. Cookies can be recognised by the website that downloaded them – or other websites that use the same cookies. This helps websites know if the browsing device has visited them before.
- WHAT ARE COOKIES USED FOR?
Cookies do lots of different jobs, like helping us understand how our website is being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.
- WHAT TYPES OF COOKIES DO YOU USE?
The types of cookies used on our site can generally be put into one of the following categories: strictly necessary; analytics; functionality; advertising; and social media. You can find out more about each of the cookie categories below.
Strictly Necessary Cookies: These cookies are essential to make our website work. They enable you to move around the site and use its features. Without these cookies, services that are necessary for you to be able to use our site such as accessing secure areas cannot be provided.
Analytics Cookies: These cookies collect information about how people are using our website, for example which pages are visited the most often, how people are moving from one link to another and if they get error messages from certain pages. These cookies don’t gather information that identifies you. All information these cookies collect is grouped together with information from other people’s use of our site on an anonymous basis. Overall, these cookies provide us with analytical information about how our site is performing and how we can improve it.
Functionality Cookies: These cookies allow us to remember choices you make and tailor our site to provide enhanced features and content to you. For example, these cookies can be used to remember your user name, language choice or country selection, they can also be used to remember changes you’ve made to text size, font and other parts of pages that you can customise.
Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information may be shared with other organisations such as advertising partners. This means after you have been to our site you may see some advertisements about our services elsewhere on the Internet.
Social Media Cookies: In order to enhance your internet experience and to make the sharing of content easier, some of the pages on our website may contain tools or applications that are linked to third party social media service providers such as Facebook, Twitter or Google+. Through these tools or applications the social media service provider may set its own cookies on your device. We do not control these cookies and you should check the social media service provider’s website for further details about how they use cookies.
- HOW LONG WILL COOKIES STAY ON MY BROWSING DEVICE?
The length of time a cookie will stay on your browsing device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device after you have finished browsing until they expire or are deleted.
- FIRST AND THIRD-PARTY COOKIES
“First party cookies” are cookies that belong to us and that we place on your device. “Third-party cookies” are cookies that another party places on your browsing device when you visit our site. Third parties setting cookies from our website will be providing a service to us or a function of the site but we do not always control how third party cookies are used. You should check the third party’s website for more information about how they use cookies.
- HOW TO MANAGE COOKIES FROM THIS WEBSITE
You can usually use the browser that you are viewing this website through to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note that if you set your browser to disable cookies, you may not be able to access secure areas of the website and other parts of the website may also not work properly.
You can find out more information about how to change your browser cookie settings at www.allaboutcookies.org.
- CHANGES
Information about the cookies used by us may be updated from time to time, so please check back on a regular basis for any changes.
- QUESTIONS?
If you have any questions about this Cookie Policy, please contact us by email at [email protected]