• I would like to order a Mascot Costume. Can you create it using my ideas or design?

    Yes, we create custom-made mascots and can make any character for you using your ideas or design as a guide.

  • Can I order a Mickey Mouse or Pikachu or any other famous mascot?

    We can only take an order for a copyright-protected character if you hold the license or have permission from the copyright holder.

  • I would like to buy a ready-made mascot. What do you have in stock at the moment?

    We do not stock mascots for sale. We work solely with clients to produce custom-made mascots.

  • Can I hire a mascot from Mascot Makers?

    No, we do not have costumes for hire.

  • Do you ship to my country?

    Yes, we ship worldwide via UPS. The parcel will be delivered securely to your door.

  • How much does the shipping cost?

    To get an accurate shipping quote, please send us your shipping address.

  • How long does it take to produce a mascot costume?

    Our current turnaround time for production is 8-10 weeks.

    We offer rush service for an additional fee, however, please note that this service is subject to availability.

    Please allow extra time for shipping.

  • How long does it take to ship to my address?

    With UPS Express, shipping takes approximately 5-7 working days worldwide.

  • I need my mascot quickly, can you make it in time?

    We do offer a rush service depending on our availability. (Note, this incurs an additional charge.)

    If you need your mascot for a certain event more quickly, please let us know by emailing [email protected], and we will contact you shortly.

  • Do you offer a free mascot drawing?

    Yes, we offer one free mock-up based on the character picture you provide. However, please note that this service is subject to availability.

    Please note, our free mascot costume mock-up is used solely in the ordering process for mascot costumes within our company. You will not be able to use the drawing in any way or send it to other vendors – it is protected by copyright.

    To start on your free costume mock-up, please email us your character pictures or examples of any mascots you like.

  • I need 3D modelling. How much will it cost?

    We can create a 3D model of any character. The price for our 3D character modelling varies depending on the amount of work involved. High-quality 3D custom-made models start at £2,500.
    For more information, please email your request to [email protected], and our design project manager will contact you shortly.